Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Address service requests through various communication channels while achieving set service level targets.

• Offer information regarding policies and coverage, including account status, transaction history, and coverage explanations.

• Support agents and policyholders with the issuance, continuation, and updates of policies.

• Accurately and efficiently process policy modifications.

• Resolve customer complaints, concerns, and inquiries promptly and professionally.

• Establish trust-based relationships by understanding customer needs and guiding them towards suitable products and services.

• Work collaboratively with internal departments to ensure effective solutions for customer requirements.

• Carry out administrative and basic clerical/accounting tasks as needed.

• Comply with company guidelines, procedures, and regulatory standards.

• Undertake additional duties as assigned.

⛳️ Requirements

• High school diploma or GED equivalent.

• Active Personal Lines Property & Casualty Agent License (2-20 FL).

• Capability to maintain licensure in necessary states based on business requirements.

• Excellent verbal and written communication abilities.

• Proficiency in database systems, internet applications, and Microsoft Office suite.

• Strong organizational skills with the ability to juggle multiple priorities.

• High degree of accuracy and attention to detail.

• Capacity to work both independently and as part of a team.

• Ability to ensure stable internet connectivity and a quiet workspace for remote work.

• Working hours from 11:00 a.m. to 8:00 p.m. ET following training completion.

• Successful completion of a background check and pre-employment drug test.

• Previous experience in a customer service role within an insurance agency or carrier is preferred.

• Bilingual skills (Spanish/English) are preferred.

🏝️ Benefits

• Competitive additional compensation available for optional Saturday shifts.

• A supportive, team-oriented workplace culture.

• Opportunities for ongoing learning and career advancement.

• Recognition for outstanding service and performance.

• A workplace founded on trust, integrity, and respect.

• An equal opportunity employer.

• A drug-free workplace.