This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to incoming phone calls, texts, chats, and written communications.

• Troubleshoot any issues related to the consumer product.

• Identify and evaluate consumer concerns; take or suggest appropriate actions; develop alternative solutions; and follow up to ensure resolution of issues.

• Effectively manage quality complaints, adverse events, and claims in accordance with Standard Operating Procedures while upholding exceptional customer service standards.

⛳️ Requirements

• Strong interpersonal and relationship management abilities.

• Excellent verbal and written communication skills, including active listening and reflection.

• Capacity to maintain professionalism in high-pressure situations.

• Proficiency in navigating multiple computer screens while actively listening and inputting customer information.

🏝️ Benefits

• Health insurance

• Flexible work arrangements