Customer Service Representative

This is a fully remote position, open to applicants in New Hampshire.

📋 Description

• Foster positive customer relationships both over the phone and face-to-face.

• Collect information from customers to aid in identifying and resolving issues.

• Confirm, schedule, and adjust service appointments for customers as needed.

• Arrange sales appointments for prospective clients.

• Address inquiries related to billing.

• Perform general clerical tasks as assigned.

• Collaborate effectively with the Service and Sales teams.

• Promote the value of our services and recommend service upgrades.

• Maintain a friendly demeanor while communicating on the phone.

⛳️ Requirements

• A high school diploma or GED is required.

• Exceptional listening and communication abilities are essential.

• Possess a pleasant phone voice with the capability to articulate clearly and be understood.

• Exhibit multitasking skills, enabling accurate data entry while conversing with customers.

• Maintain composure and assist team members under pressure during busy times.

• Strong attention to detail and a willingness to learn are necessary.

• Excellent organizational and time management skills are required.

• Availability to work Monday through Friday, with Saturday availability as necessary.

🏝️ Benefits

• Coverage begins on Day 1 for Full-Time Employees - No Waiting Period!

• Comprehensive health benefits, including Medical, Dental, Vision, Disability, and Life Insurance, among others.

• 401(k) retirement plan with company-matching contributions.

• Paid vacation days and sick leave.

• Company-paid holidays and floating holidays.

• Opportunities for training and professional development.

• Tuition Reimbursement benefits available for Full-Time Employees.