Customer Service Representative

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage incoming customer inquiries through phone, email, and live chat in a courteous and professional manner

• Efficiently address customer complaints and issues, ensuring a favorable resolution

• Accurately document and update customer interactions and information in the CRM system

• Conduct follow-ups with customers to verify resolution and guarantee satisfaction

• Cultivate and maintain an in-depth understanding of products and services to provide precise information

• Achieve personal service targets, including response times and customer satisfaction metrics

• Refer complex or unresolved matters to the appropriate team or supervisor

⛳️ Requirements

• Over 1 year of experience in a customer service or client-facing position

• Outstanding verbal and written communication abilities

• Empathetic, patient, and solution-focused approach to customer interactions

• Familiarity with CRM or helpdesk platforms (such as Zendesk, Freshdesk, HubSpot, or similar)

• Capability to handle a high volume of interactions while maintaining quality standards

• Dependable home office setup with a stable internet connection

• Self-driven and capable of working independently in a remote setting

• Matric certificate is mandatory; a relevant customer service qualification is a plus

🏝️ Benefits

• Competitive salary package

• Opportunities for professional development and career growth

• Flexible working hours and remote work options

• Supportive and collaborative team environment