Customer Service Representative

📋 Description

• Executes tasks of moderate to high complexity associated with both hospital and physician accounts.

• Manages a significant volume of incoming calls.

• Also responsible for making outbound calls related to self-pay follow-ups on accounts.

• Aids patients with information requests, complaints, and issue resolution.

• Accountable for data analysis and interpretation across all revenue cycle functions to identify reasons for denials, non-payment, and overpayment.

• Records billing activities on patient accounts in accordance with departmental guidelines.

⛳️ Requirements

• Education: High School diploma or equivalent OR post-high school diploma / highest degree attained.

• Experience: Two (2) years of billing, bookkeeping, and/or accounting experience.

🏝️ Benefits

• Employment Type: Full-time

• Work Type: Remote