Customer Service Representative

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Deliver prompt and professional assistance to customers through phone, email, and digital communication channels.

• Support customers with loan applications, account inquiries, payment processing, and general service requests.

• Clearly and accurately convey loan terms, repayment options, and company policies.

• Effectively address customer concerns, escalating complex issues as necessary.

• Keep detailed and accurate records of all customer interactions within internal systems.

• Comply with all company policies, procedures, and relevant regulatory requirements.

• Enhance customer retention and satisfaction by providing consistent, high-quality service.

⛳️ Requirements

• A high school diploma or equivalent is required.

• At least 1–2 years of customer service experience, ideally in a financial services or call center setting.

• Excellent verbal and written communication skills.

• Proven ability to handle multiple priorities in a remote, structured work environment.

• Proficient with computer systems, including CRM platforms and Microsoft Office applications.

• A high level of professionalism, integrity, and attention to detail.

• Reliable internet connection and a dedicated workspace.

• Commitment to adhering to scheduled shifts.

• Experience in consumer lending, banking, or financial services is preferred.

• Bilingual proficiency in English and Spanish is preferred.

• Familiarity with customer support technologies and ticketing systems is preferred.

🏝️ Benefits

• Monthly bonus opportunities based on productivity and quality metrics.

• Comprehensive medical, dental, and vision coverage.

• Paid time off, including vacation, sick leave, and company holidays.

• Flexibility for remote work within a structured environment.

• Paid training and ongoing professional development.

• Opportunities for internal advancement.