Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Acquire an in-depth understanding of the existing processes, procedures, and tools related to the Oscar business model.

• Collaborate with members, brokers, providers, and Oscar vendors through various channels based on assignment requirements.

• Oversee an assigned caseload while upholding service delivery, productivity, and quality standards.

• Establish working relationships with all partners involved.

• Assist the leadership team by identifying issues through the established escalation pathways.

• Monitor and track the status of all ongoing issues assigned to you.

• Escalate and address issues to ensure timely resolutions.

• Engage in process improvement initiatives.

• Adhere to all operational, regulatory, and compliance standards concerning member Personal Health Information (PHI).

• Ensure compliance with all relevant laws and regulations.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 1 year of experience in a high-volume or customer-centric environment.

• At least 6 months of experience in the healthcare sector.

• High school diploma or GED is required.

🏝️ Benefits

• Comprehensive employee benefits.

• Monthly vacation accumulation at a rate of 15 days per year.