Customer Service Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Respond to inquiries and troubleshoot issues raised by insured individuals and insurance carriers through telephone, mail, and email.

• Investigate or direct coverage, claims, cost, and billing inquiries to find resolutions.

• Support efforts aimed at retaining business.

• Deliver exceptional customer service over the phone to clients.

• Keep precise records of customer service interactions, noting client calls and modifications to benefits and policies.

• Aid in processing client requests that come in through mail, fax, and email.

• Update and manage customer data within the administration system.

• Process and evaluate new business and policy transactions.

• Amend company records to correct discrepancies.

• Send specified forms and direct completed forms for processing.

⛳️ Requirements

• High School diploma or General Education Development (GED) certificate.

• 1-2 years of relevant experience in customer service and/or call center operations.

• Prior experience in the insurance, healthcare, or a related field is highly preferred.

• Proficient in using PCs with skills in MS Word, Outlook, Excel, and other software applications.

• Bilingual capability to communicate effectively with Spanish-speaking customers is preferred but not mandatory.

🏝️ Benefits

• Equal opportunity workplace.

• Collaborative environment.

• Commitment to local communities.

• Culture founded on integrity, exceptional capabilities, and determination.