Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the primary representative of the company, handling a significant volume of incoming calls. This position is phone-intensive, necessitating up to 8 hours of active phone engagement each day.

• Offer friendly, professional, and solution-focused assistance regarding products, pricing, and website navigation.

• Oversee the complete order lifecycle, which includes order creation, shipment tracking, and processing returns or warranties.

• Ensure prompt resolution for all assigned cases within our ticketing system.

• Take responsibility for achieving and surpassing key performance indicators (KPIs) while delivering an outstanding customer experience.

• Display a high level of reliability and dependability while working in a fully remote setting.

• Quickly adapt to new processes, tools, and changing priorities as our small team grows.

• Engage in continuous improvement by proposing updates to FAQs and workflows to minimize customer effort.

• Embrace additional tasks and responsibilities as the company expands and customer requirements change.

⛳️ Requirements

• Must reside in the Philippines.

• A minimum of 3 years of experience in a high-volume, fast-paced customer service or call center setting managing inbound calls.

• Proficiency in English - strong verbal and written communication skills are essential.

• High School Diploma or equivalent qualification.

• High-speed Wi-Fi connection of at least 100 MBPS, hardwired with an ethernet cable & a backup internet source.

• Familiarity with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Office.

• Experience in the tire or automotive industry is advantageous (but not mandatory - training will be provided).

• A positive, proactive, and collaborative team player who values kindness and inclusivity.

• Available during business hours, scheduled for 5 days a week from Monday to Saturday within the hours of 5am-5pm Pacific Standard Time.

🏝️ Benefits

• Flexible Work Environment: Fully remote with a structured schedule aligned to U.S. business hours.

• Paid Vacation Leave: 17 days annually, granted after the probation period.

• Company-Provided Equipment: Laptop, headset, and accessories supplied following the probation period.

• Referral Bonus: Incentive for successfully referring qualified candidates.