Customer Service Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Receive and record customer issues while ensuring that all pertinent information is accurate in a timely fashion.

• Adhere to all company protocols and procedures.

• Input precise trip data into our systems.

• Showcase a personal dedication to delivering high-quality work.

• Escalate unresolved customer complaints to the appropriate department for further investigation and resolution.

• Effectively multitask to gather necessary information from various systems.

• Review and provide education to members regarding our services and their insurance coverage.

• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is mandatory.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• 0-2 years of relevant experience is preferred.

• A minimum of 6 months experience in a contact center or customer service role.

• Strong organizational skills along with excellent written and verbal communication abilities.

• Ability to type at least 35 words per minute or more.

• Proficiency in Microsoft Office Suite is essential.

• Capability to speak and type simultaneously in a clear and concise manner while engaging with customers.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer-paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement program.

• Employee Discounts on retail, hotels, food, restaurants, car rentals, and much more!