Customer Service Representative

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Act as the primary point of contact for members.

• Address transportation-related inquiries and issues promptly and accurately.

• Manage the scheduling, modification, and cancellation of transportation bookings.

• Collect and document customer complaints and concerns.

• Carefully record customer details, trip information, and interactions.

• Attend mandatory meetings and adhere to company policies and procedures.

• Maintain acceptable levels of attendance and punctuality.

• Exhibit a polite, professional, and courteous attitude.

• Escalate unresolved customer issues to the appropriate departments.

• Foster a positive and collaborative work environment.

• Contribute to a 24/7/365 contact center, including required night, weekend, and holiday shifts.

• Engage in additional projects or tasks as assigned.

⛳️ Requirements

• Must reside in Oklahoma.

• High School Diploma is preferred.

• 0–2 years of experience in a contact center or customer service role with high call volume and data entry preferred, or an equivalent combination of education and/or experience.

• Exceptional customer service and interpersonal abilities.

• Capability to work both independently and collaboratively within a team.

• Quick adaptability to new technology and processes.

• Ability to comprehend and follow complex instructions.

• Proficient typing skills with a minimum speed of 35 words per minute.

• High-speed internet connection of at least 25 Mbps download and 5 Mbps upload; proof of speed test is required.

• Ability to directly connect to the modem via hardwire.

• A dedicated workspace that is separate from other living areas to ensure the privacy of sensitive information.

• Willingness to attend 100% of training sessions and be on camera for the first 30 days of employment.

• Flexibility to work schedules that may include nights, weekends, and holidays, with mandatory holiday coverage.

• Capability to meet the physical demands of prolonged sitting, frequent use of telephone/headset/computer, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement programs.

• Employee Discounts on retail, hotel, food, restaurants, car rentals, and much more!