Customer Service Representative

This is a fully remote position, open to applicants in Maine.

📋 Description

• Receive and document customer inquiries while ensuring all pertinent information is accurately recorded in a timely fashion.

• Adhere to all company protocols and procedures.

• Ensure precise trip data is entered into our systems.

• Exhibit a personal dedication to delivering high-quality work.

• Forward unresolved customer complaints to the appropriate department for further investigation and resolution.

• Effectively multitask to gather necessary information from various systems.

• Review and inform members about our services and their insurance coverage.

• Support a 24/7/365 contact center environment; schedules may include nights, weekends, and holidays, including company-recognized holidays. Holiday coverage is mandatory.

⛳️ Requirements

• High School Diploma or General Education Degree (GED).

• 0-2 years of relevant experience.

• 6+ months of contact center experience or customer service experience.

• Strong organizational abilities along with proficient written and verbal communication skills.

• Capable of typing 35 words per minute or more.

• Proficiency in Microsoft Office Suite.

• Ability to talk and type simultaneously in a clear and concise manner while engaging with customers.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance for Employee/Spouse/Child.

• Health Care and Dependent Care Flexible Spending Accounts.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability.

• Tuition Reimbursement.

• Employee Discounts on retail, hotel, food, restaurants, car rentals, and much more!