Customer Service Representative

This is a fully remote position, open to applicants in India.

📋 Description

• Make outbound calls and send emails to customers who have ordered a spa online.

• Clarify and respond to inquiries related to the spa delivery process.

• Supply essential tracking and reporting details to monitor program effectiveness.

• Collaborate with the AHS Customer Care team on any escalated questions or concerns.

• Address basic inquiries about product knowledge.

⛳️ Requirements

• A minimum of 1-2 years of experience in Customer Service (preferably in an Inbound/Outbound Call Center environment).

• Exceptional English communication skills, both oral and written.

• Extensive communication experience with international teams.

• Proficient in using MS Office applications (Outlook, Excel, Word, PowerPoint).

• Must have broadband availability: Minimum 30 MBPS - Only connections from national service providers such as Jio, Tata, Airtel, or Hathway Fiber are acceptable.

• Home Office Setup (Mandatory): A workspace accommodating two monitors and one laptop.

• The candidate must have access to a quiet and dedicated home office environment.

🏝️ Benefits

• Minimum 30 MBPS broadband availability from national service providers.

• Mandatory home office setup with space for two monitors and a laptop.