CPC Processor I – Customer Support

This is a fully remote position, open to applicants in Wyoming.

📋 Description

• Respond to and engage in business conversations over the phone while providing outstanding Customer Service.

• Accurately and promptly address requests for information related telephone calls and inquiries.

• Review, investigate, resolve, and reply to inquiries received through telephone, email, or written correspondence.

• Thoroughly document all calls, inquiries, and resolutions in the designated areas of our software systems.

• Adhere to all department and/or site-specific processes and procedures as required.

• Ensure compliance with all company policies and procedures as communicated by management.

• Uphold confidentiality for all information encountered.

• Maintain open lines of communication with colleagues and management concerning any issues, complaints, incidents, etc.

⛳️ Requirements

• Exceptional Customer Service skills.

• Capability to maintain confidentiality.

• High level of professionalism.

• Ability to build a good rapport with co-workers and management.

• Must meet the department's productivity and quality assurance standards.

• Adherence to facility-specific procedures is required.

• Ability to accurately document all calls and inquiries.

• Strong communication skills.

• Must be proficient in answering and conducting business over the telephone.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development.

• Supportive work environment.