Bilingual French Customer Service Representative

This is a fully remote position, open to applicants in Washington.

📋 Description

• Processes incoming insurance documents by accurately entering customer data into internal systems.

• Manages inbound and outbound calls to respond to customer inquiries and follow up on documentation or account-related issues.

• Reviews and responds to emails received through customer service channels.

• Investigates and resolves simple to moderately complex concerns and inquiries in real-time for customers and policyholders, referring more complex matters to senior staff.

• Identifies the most effective methods to resolve issues, ensuring customer satisfaction while adhering to the organization’s policies.

• Coordinates problem resolution with necessary internal and external teams.

• Documents and updates customer records based on interactions.

• Operates within guidelines to organize and prioritize activities to meet business objectives.

• Engages in team initiatives and provides feedback to enhance processes and customer experience.

⛳️ Requirements

• High School Diploma or equivalent experience is required.

• Fluency in English and French, both spoken and written, is essential.

• Typically, a minimum of 3 years of experience in Customer Service or a Contact Center environment.

• Experience focused on data entry, email communication, and/or live chat support.

• Exceptional written and verbal communication skills.

• Proficient keyboard skills, with a typing speed of 7,000 kph (alphanumeric).

🏝️ Benefits

• Medical, dental, and vision coverage.

• Wellness plans.

• Parental leave.

• Adoption assistance.

• Tuition reimbursement.

• Paid Time Off.

• Paid holidays.

• 401(k) plan with company match.

• Employee stock purchase plan.

• Commuter benefits.