Senior Customer Service Manager

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Serve as the primary liaison for customers, ensuring prompt and effective resolution of various support service issues.

• Develop and sustain communication to deliver continuous technical and business assistance to designated clients.

• Shape the strategic direction for the designated area, including resource management and influencing policy development.

• Make informed decisions and manage complex challenges related to operations, product management, manufacturing, technology, or engineering.

• Lead functional teams or projects that require minimal resources, pose low risk, and/or exhibit limited complexity.

• Convey challenging concepts and sway others' perspectives on specific subjects.

⛳️ Requirements

• A Bachelor’s Degree from an accredited institution (OR a High School Diploma/GED coupled with 4 additional years of experience in the power generation sector OR an Associate’s degree with 2 years of experience in the power generation field).

• At least 5 years of expertise and experience in power plant field services or contract performance management.

🏝️ Benefits

• Medical, dental, vision, and prescription drug coverage.

• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.

• Access to the Employee Assistance Program, offering 24/7 confidential assessment, counseling, and referral services.

• Retirement benefits, including the GE Vernova Retirement Savings Plan and a 401(k) savings option with company matching contributions.

• Tuition assistance.

• Adoption assistance.

• Paid parental leave.

• Disability benefits.

• Life insurance.

• 12 paid holidays.

• Permissive time off.