Bilingual Spanish Call Center Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Serve as the primary point of contact for inquiries from both potential and current NJ Family Care beneficiaries, as well as community-based organizations regarding the NJ Family Care Program.

• Engage in one-on-one telephone interactions with applicants, beneficiaries, and enrollees while fulfilling customer service duties.

• Diligently record enrollment requests, status updates, complaints, and grievances.

• Input application and enrollment data into a web-based computer system for customers seeking to apply for the program via telephone.

• Maintain a thorough understanding of technical and program policy aspects of the NJ Family Care regulations and associated program policies.

• Deliver clear, complete, accurate, and objective information derived from a comprehensive understanding of program requirements.

⛳️ Requirements

• 1-2 years of prior experience in a call center or customer service environment (preferred).

• Proficient in multitasking and effectively navigating computer systems.

• Reliable internet connection and a distraction-free remote workspace.

• Ability to interact with individuals from diverse backgrounds.

• Strong communication and active listening abilities.

• High School diploma or GED is required.

• Background check and drug screening are mandatory.

🏝️ Benefits

• Work from home – equipment will be provided.

• Compensated training designed to set you up for success.

• Opportunities for career advancement and internal mobility.

• A supportive and inclusive culture that emphasizes belonging and personal development.

• Comprehensive benefits package.