Customer Service Representative, Bilingual – Spanish/English

This is a fully remote position, open to applicants in Alabama, +34 more states.

📋 Description

• Address customer inquiries by discovering creative solutions to a variety of questions, issues, and concerns.

• Manage and respond meticulously to all customer inquiries.

• Deliver outstanding customer service through attentive listening.

• Handle confidential customer information with care and sensitivity.

• Strive to resolve issues on the initial call by taking a proactive approach.

• Communicate effectively with customers.

• Calmly work to resolve and de-escalate any issues that arise.

• Escalate interactions when necessary and appropriate.

• Record all call-related information for auditing and reporting purposes.

• Provide insights on call-related issues.

• Upsell when required.

⛳️ Requirements

• High School Diploma or equivalent.

• At least 6 months of customer service experience.

• Must be at least 18 years of age.

• Ability to type a minimum of 25 words per minute.

• Comfortable using desktop computer systems with a general understanding of Windows-based systems.

• Preference for candidates with customer service and/or sales experience.

• A college degree is preferred but not mandatory.

🏝️ Benefits

• TP provides benefits for you and your family.

• Eligible team members can access our comprehensive health benefits, which may include medical, vision, and dental coverage.

• Employment Assistance Programs, health and personal time off (HPT), and leave programs are available as eligible.

• Competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.