Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main point of contact for customers through phone, email, and various communication channels.

• Address inquiries related to orders, products, deliveries, invoices, and accounts.

• Assist customers in placing, modifying, tracking, or canceling orders.

• Keep track of order and delivery status, providing timely updates to customers.

• Collaborate with drivers, warehouse staff, and internal teams to resolve issues regarding deliveries, shortages, damages, delays, and other concerns.

• Professionally and efficiently investigate and address customer complaints.

• Input and update customer, order, and delivery information in the company systems.

• Follow up on pending customer requests to ensure timely resolution.

• Maintain accurate records of customer interactions, concerns, and their resolutions.

• Foster positive customer relationships through friendly, professional, and dependable service.

• Refer complex issues to the appropriate team or management.

• Assist with other administrative and customer service tasks as needed.

⛳️ Requirements

• Prior experience in Customer Service, Call Center, Order Management, Logistics, Distribution, or a similar field is preferred.

• Exceptional verbal and written communication skills.

• Comfortable managing a high volume of customer inquiries through phone and email.

• Strong problem-solving abilities and the capacity to remain calm and professional in difficult situations.

• Highly organized with a keen attention to detail.

• Capability to multitask and handle multiple customer requests at once.

• Comfortable working in a fast-paced setting.

• Basic to intermediate proficiency in computer skills, including Microsoft Office or Google Workspace.

• Experience with CRM, order management, ERP, or ticketing systems is a plus.

• Previous experience in logistics, food distribution, wholesale, delivery services, or a similar industry is preferred but not mandatory.

• Proactive mindset and readiness to collaborate with different teams to resolve customer issues.

• Reliable computer and noise-canceling headset are necessary.

• Access to a second monitor.

• Stable internet connection is essential.

• Backup internet connection is required.

• Availability to work during US Eastern Standard Time (EST), from 9 AM to 6 PM.

🏝️ Benefits

• Opportunity to work remotely from home.

• Flexible remote working environment.

• Collaborate with an international team.

• Reliable computer and noise-canceling headset required as work equipment.

• Second monitor provided for increased productivity.

• Stable internet connection necessary.

• Backup internet connection available.