Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Welcome patients with a friendly and inviting demeanor, representing the Virtual Care platform.

• Respond to patient calls in a polite and professional fashion.

• Offer solutions to patients' inquiries effectively.

• Manage patient accounts and maintain accurate information.

• Collaborate with the medical team to coordinate patient scheduling.

• Provide leadership and support to fellow Customer Service Representatives.

• Act as a bridge between patients and LifeMD clinicians.

• Ensure that patients have an exceptional experience when accessing the virtual platform.

⛳️ Requirements

• A minimum of 2 years of relevant work experience, including roles in call centers, patient coordination, or claims.

• At least 2 years of experience working remotely.

• Capability to handle confidential and sensitive information with discretion.

• Proficient computer skills, particularly in Google Suite.

• Strong abilities in problem-solving and decision-making.

• Experience in the medical industry is preferred.

🏝️ Benefits

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, Roth 401k)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off

• Paid Holidays

• Short Term Disability

• Training & Development