Customer Service Representative

📋 Description

• Conduct a minimum of 50 outbound calls daily to tenants concerning lease renewals and outstanding lease documents.

• Follow up with tenants who have received lease renewals but have not yet submitted signed copies.

• Provide clear reminders to tenants to review, sign, and return their lease renewal documentation.

• Monitor tenant responses and keep the team updated on the status of lease renewals.

• Make additional follow-up calls when tenants do not respond or complete the necessary actions.

• Elevate questions, concerns, or any unusual tenant situations to the relevant internal team member.

• Assist the leasing department with basic administrative tasks related to renewals.

⛳️ Requirements

• Spanish-Speaking: Must be proficient in spoken Spanish.

• Solid English Skills: Comfortable communicating in English as necessary with tenants and internal team members.

• Call-Comfortable: Should feel at ease making outbound calls throughout the day.

• Persistent Follow-Up: Capable of repeatedly calling tenants when necessary and maintaining consistency without losing motivation.

• Organized: Able to accurately track lease renewal statuses, tenant responses, and follow-up requirements.

• Reliable: Must be able to work full-time and sustain a steady workflow with minimal supervision.

• Practical Problem-Solver: Capable of addressing basic tenant inquiries and recognizing when issues need to be escalated.

• Female candidates are preferred.

• General work experience is necessary.

🏝️ Benefits

• Complete flexibility to work from home.

• Established salary growth potential.

• Weekly salary disbursements.