Customer Service Representative

📋 Description

• Deliver exceptional customer service by clarifying policy coverage and claim statuses, while assisting policyholders and/or interested third parties with claim payments or additional policy information.

• Engage in extensive phone communication with policyholders, providers, and other interested parties.

• Process requests from policyholders through various channels including correspondence, phone calls, and emails.

• Review and uphold new and updated procedures related to policy information.

• Adhere to departmental standards concerning call volume, average handling time, and effective time management.

• Bilingual employees (English/Spanish) may be eligible for a pay differential.

⛳️ Requirements

• A high school diploma or equivalent is required; some college education is preferred.

• A minimum of one year of office experience is preferred.

• Experience in telecommunications is beneficial.

• A background in life and health insurance, along with familiarity with insurance operations, is desirable.

• Experience in customer service and strong telephone communication skills are essential.

• Excellent verbal and written communication skills are required.

• Strong organizational abilities are necessary.

• Must maintain confidentiality at all times.

• Proficient in alpha and numerical recognition skills.

• Demonstrated mathematical capabilities are crucial.

• Basic proficiency with computers is required.

• Ability to effectively manage high-stress situations with composure, tact, and professionalism.

• Strong decision-making capabilities, with the ability to evaluate situations and draw logical conclusions.

• A typing speed of at least 30 WPM is necessary.

🏝️ Benefits

• Competitive compensation tailored to reflect your expertise and contributions.

• Comprehensive health, dental, and vision insurance plans, as your well-being is essential to your performance.

• Extensive life insurance benefits and retirement plans, including a pension plan.

• Paid holidays and time off to promote a healthy work-life balance.

• Parental leave to support employees as they welcome new family members.

• Subsidized all-in-one subscriptions to aid in achieving your fitness, mindfulness, nutrition, and sleep objectives.

• Company-sponsored counseling services for mental health support, stress management, and work-life balance assistance.

• Eligibility for continued education reimbursement and company-funded FLMI and ICA courses to advance your career.

• Discounted tickets for Texas Rangers games to enjoy a visit to Globe Life Field.