Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide assistance with the daily volume of calls, prioritizing service levels.

• Deliver accurate and professional resolutions to customer inquiries with courtesy.

• Address customer needs during every interaction, encompassing phone, email, and written communication.

• Fulfill Quality Assurance standards and meet other essential performance metrics.

• Serve as the first point of contact for customer inquiries representing Globe Life Inc.

• Communicate effectively to resolve customer issues efficiently.

• Support department and company initiatives as necessary.

• Execute all other assigned responsibilities.

⛳️ Requirements

• Minimum of 1 year of experience in customer service in a comparable role.

• High school diploma or its equivalent.

• Exceptional verbal and written communication abilities.

• Strong listening skills with the capacity to ask insightful questions, comprehend concerns, and resolve objections.

• Proficient in Microsoft Office Suite, particularly Word, Excel, and Outlook.

• General understanding of the Internet for business applications.

• Capability to learn new computer systems effectively.

• Familiarity with customer service principles and practices.

• Professional and approachable demeanor with an aptitude for quickly establishing rapport with customers.

• Flexibility in scheduling.

• Attention to detail.

• Ability to handle and resolve escalated issues in a professional manner.

• Monday to Friday schedule with no weekend phone duties.

• Extensive use of computers and phones.

• Ability to sit for 90% of the workday.

• Willingness to work shifts and overtime as needed.

• Consistent and reliable attendance.

• Capability to work full time and/or part time based on the specifications of the position.

🏝️ Benefits

• Competitive compensation that reflects your skills and contributions.

• Comprehensive health, dental, and vision insurance options.

• Extensive life insurance benefits.

• Retirement plans, including a company-matched 401k and pension plan.

• Paid holidays and time off.

• Parental leave provided.

• Subsidized all-in-one subscriptions that support fitness, mindfulness, nutrition, and sleep goals.

• Company-funded counseling for mental health, stress management, and work-life balance.

• Eligibility for continued education reimbursement.

• Company-sponsored FLMI and ICA courses.

• Discounts on Texas Rangers tickets.