Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +10 more states.

📋 Description

• Engage in a comprehensive 4-week training course to focus on a specific consumer lending brand.

• Answer incoming customer calls, resolving inquiries and delivering excellent service.

• Address customer requests and educate them about various products and services.

• Process payments, establish payment plans, and manage account-related issues.

• Provide top-notch support through clear verbal and written communication.

• Ensure customer accounts are maintained with accurate and up-to-date information.

⛳️ Requirements

• Previous experience in a call center is advantageous.

• Demonstrated experience in fast-paced customer service settings.

• Outstanding communication and active listening abilities.

• Proven professionalism and empathy during customer interactions.

• Capacity to excel in a high-volume work environment.

• Excellent adaptability and multitasking capabilities.

• Comfortable with new technologies.

• Proven success in a remote work setting.

• Must be eligible to work in the United States; visa sponsorship is not available.

• Candidates must reside in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.

🏝️ Benefits

• Additional compensation may include bonuses.

• Health, dental, and vision insurance, including mental health benefits.

• 401(k) matching along with a Roth option (for U.S. based employees only).

• Paid time off and holidays.

• Sabbatical program (for eligible positions).

• Summer hours (for eligible positions).

• Paid parental leave.

• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova).

• Employee recognition and rewards programs.

• Charitable matching and a paid volunteer day.

• 4-week training program.