Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Efficiently and accurately process customer orders.

• Implement established policies and procedures.

• Inform customers about any changes or impacts to their expectations.

• Handle assigned customer orders within a dynamic remote work environment.

• Conduct order entry and confirm orders.

• Coordinate logistics involved in order fulfillment.

• Resolve any invoice-related blocks.

• Address and manage customer complaints.

• Assist with month-end financial close.

• Oversee the group mailbox activities.

• Provide primary support for incoming phone inquiries.

• Manage account-related tasks.

• Undertake additional duties as assigned.

• Contribute to Covia’s mission of customer success and sustainable minerals solutions.

⛳️ Requirements

• An Associate’s degree in business or a related field is required; a Bachelor’s Degree is preferred.

• A minimum of 2 years of progressive experience in administrative services and account management.

• Basic to intermediate proficiency in IFS, Salesforce, and Microsoft Office.

• Strong skills in Excel.

• Capable of learning ERP databases, with a focus on order processing and invoicing.

• Detail-oriented with the ability to meet deadlines.

• Effective collaborator with all stakeholders.

• Professional telephone and email communication skills.

• Possesses an outgoing personality.

• Highly organized and self-motivated.

• Ability to thrive in a fast-paced, problem-solving, service-oriented environment.

• Proven experience contributing to a professional team to achieve designated targets.

• Strong commitment to Covia’s core values: Safety, Team, Customers, Growth, and Courage.

🏝️ Benefits

• Comprehensive healthcare benefits, including medical, vision, and dental coverage.

• 401K plan with company matching contributions.

• Generous Paid Time Off along with Paid Holidays.

• Disability plans and Life / AD&D insurance options.

• Employee Assistance Program available.

• Competitive salary packages.

• Opportunities for career advancement.

• A complete range of employee benefits.