Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Accurately and efficiently processing customer orders

• Implementing established policies and procedures

• Informing customers of any changes or potential impacts to their expectations

• Overseeing all assigned customer orders in a dynamic remote work setting

• Entering orders

• Confirming orders

• Coordinating logistics

• Resolving invoice blocks

• Managing customer complaints

• Assisting with month-end close activities

• Managing group mailbox

• Providing primary support for inbound phone inquiries

• Handling account management tasks

• Performing additional duties as assigned

⛳️ Requirements

• Associate’s degree in business or a related field; Bachelor’s Degree is preferred

• A minimum of 2 years of progressive experience in administrative services and account management

• Basic to intermediate proficiency in IFS, Salesforce, and Microsoft Office, particularly Excel

• Capacity to learn ERP databases, especially in relation to order processing and invoicing

• Strong attention to detail with the ability to meet deadlines while effectively collaborating with all stakeholders

• Professional telephone and email communication skills, complemented by an engaging personality

• Self-driven, highly organized, and thrives in a fast-paced, problem-solving, service-oriented environment

• Proven experience working within a team of professionals to achieve specified targets

🏝️ Benefits

• Outstanding healthcare benefits – including medical, vision, and dental

• 401K plan with company matching

• Paid time off in addition to paid holidays

• Disability plans and life/AD&D coverage

• Employee Assistance Program