Customer Service Representative

This is a fully remote position, open to applicants in Kenya.

📋 Description

• Organize and oversee daily activities of healthcare personnel.

• Evaluate and recruit caregivers.

• Maintain regular communication with field staff, foster strong interpersonal connections, enhance the employer’s brand, and ensure the retention of top talent.

• Assign client shifts by pairing the most suitable caregiver with each client.

• Take proactive steps to cultivate strong relationships with team members based in the US.

• Oversee the service delivery platform to ensure compliance with company standards.

• Respond to phone inquiries and deliver outstanding customer service.

• Generate daily and weekly staffing reports.

• Assist with payroll operations.

• Offer HR support to healthcare personnel.

⛳️ Requirements

• Minimum of 3 years of experience in a Customer Service position.

• Exceptional communication skills in English, both verbal and written, are essential.

• Advanced computer proficiency with documents, spreadsheets, and web applications is required.

• Strong problem-solving abilities.

• Detail-oriented, highly organized, reliable, and capable of multitasking.

• Self-motivated with excellent time management capabilities.

• Outstanding customer service skills over the phone, particularly with US or UK clients.

• Must exhibit crystal clear voice quality during phone calls and high-definition video quality using home office equipment during the hiring process.

• A dedicated workspace at home is necessary.

• Shift hours are from 6:30 PM to 3:30 AM EAT, Monday through Friday.

• Strong work ethic, respectfulness, and a professional approach to duties are essential.

🏝️ Benefits

• Competitive salary!

• Promising opportunities for career growth within a professional organization that employs industry-leading processes and cutting-edge technology.

• Permanent remote work (WFH) in a supportive, friendly, and enjoyable work atmosphere.

• Opportunities for training and education.

• Recognition and incentives from management.