Customer Service Representative

📋 Description

• Support student loan borrowers with their account questions, repayment options, and application procedures.

• Manage both incoming and outgoing calls in a dynamic, high-volume contact center setting.

• Deliver accurate, professional, and compassionate customer assistance.

• Ensure adherence to federal regulations, company policies, and data security protocols.

• Achieve key performance metrics and maintain quality assurance benchmarks.

⛳️ Requirements

• Must be a U.S. Citizen.

• High School diploma or GED is required.

• At least 6 months of customer service experience in a business, non-retail environment, or call center.

• Minimum of 6 months of computer experience in a professional setting.

• Proficient in Microsoft Office applications (Word, Excel, Outlook, OneNote).

• Residence within 75 miles of Lowell, AR is necessary.

• Ability to secure and maintain a Federal Public Trust (5c) security clearance (financial and credit history will be assessed): Must not be in default on federal student loans, demonstrate financial responsibility, have no felony convictions in the past 7 years, and any misdemeanor convictions in the last 7 years may affect eligibility. Additionally, no non-medical collections totaling $7,500 or more.

🏝️ Benefits

• Health & Welfare Pay: An additional $5.09 per hour (up to 40 hours per week), sufficient to fully cover employee-only medical, dental, and vision premiums.

• Flexibility to work from home with comprehensive support and training.

• Opportunities for advancement within a mission-driven organization.