Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Utilizing outstanding communication and multitasking abilities, responds promptly to customer inquiries and processes requests.

• Investigate customer concerns to identify effective solutions.

• Address inquiries, including scheduling appointments and handling referral questions.

• Provide assistance with insurance questions, medication requests, and general information inquiries.

• Recognize and comprehend customer needs; swiftly earn customer trust and confidence.

• Enjoy the process of learning about new products and projects!

⛳️ Requirements

• High School diploma/GED or equivalent (verification will occur during background check).

• A minimum of six months of general business experience, ideally in a customer service setting, or equivalent related work experience.

• Strong communication abilities via phone, email, chat, and other mediums.

• Exceptional customer service skills.

• Proven ability to demonstrate care, empathy, and compassion.

• Basic knowledge of Windows PC, Microsoft Outlook, Word, Excel, CIB, Teams, Tower, and BSA.

• Flexibility regarding work schedule.

• Capable of providing two 22-inch monitors with both HDMI and Display ports.

🏝️ Benefits

• Health, dental, and vision insurance.

• 401(k) plan with company contribution.

• Paid time off (PTO) and holidays.

• Flexible spending accounts (FSAs).

• Employee wellness programs.

• Opportunities for career development.