Customer Service Representative

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Meet customer and client KPI objectives for inquiries received through various channels while adhering to data protection regulations.

• Provide an outstanding customer experience by delivering customer-centric, right-first-time services.

• Effectively resolve customer complaints to a satisfactory outcome.

• Address inquiries from both internal and external customers using all available communication channels.

• Precisely gather data and input it into the appropriate systems.

• More seasoned Advisors assist the Team Leader by mentoring and supporting team members to enhance customer satisfaction and efficiency metrics.

⛳️ Requirements

• Proven experience as a Customer Service Representative.

• Strong interpersonal and organizational abilities.

• Highly proficient verbal and written communication skills.

• Excellent vocabulary and grammar standards.

• Proficient in telephone and computer use.

• Capability to exhibit empathy and take ownership of customer issues.

• Ability to instill confidence in customers.

• Self-driven and motivated.

🏝️ Benefits

• Up to £26,227.50 as a base salary.

• 23 days of holiday, increasing to 27 days.

• Option to purchase additional leave.

• Paid day off for volunteering activities.

• Auto-enrollment into the company pension scheme.

• Life insurance coverage.

• Cycle2work program.

• 15 weeks of fully paid maternity, adoption, and shared parental leave.

• Two weeks of paternity pay.

• Optional benefits including discounts for retail and social activities, health and wellness programs, travel, and technology perks.

• Access to Employee Network Groups.

• Opportunities for career advancement and skill development.