Customer Service Representative

📋 Description

• Deliver exceptional customer service to patients and internal teams.

• Manage 65-80 incoming and outgoing calls daily.

• Initiate calls to patients regarding their account balances and provide options for financial assistance.

• Efficiently screen and direct patient calls to the appropriate departments.

• Foster strong working relationships to enhance patient experience.

⛳️ Requirements

• A minimum of six (6) months of experience in a high-volume customer service role.

• At least six (6) months of experience with computer usage and proficient typing skills.

• High School Diploma or Equivalent is preferred.

• Previous experience with medical and billing terminology is preferred.

• Experience in the healthcare sector is preferred.

🏝️ Benefits

• Health insurance coverage.

• Flexible work arrangements available.

• Paid time off provided.