Customer Service Representative

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Handle both inbound and outbound calls while ensuring clear and professional communication to resolve customer inquiries or issues.

• Adhere to established procedures to assist customers with reservations, ticketing, permits, and various services.

• Efficiently transfer customers to the relevant department when necessary.

• Seek managerial assistance when required for complex issues or escalations.

• Accurately document customer interactions in accordance with company standards.

• Update customer accounts and system information with precision.

• Achieve individual KPIs and contribute to the department's objectives for exceptional customer service.

• Follow company policies, procedures, and performance benchmarks.

• Complete all mandatory training and coaching within designated timeframes.

• Communicate effectively with leadership and team members during shifts to ensure a seamless transition of work.

• Foster a positive team atmosphere by delivering top-notch service and supporting departmental goals.

• Execute additional tasks as assigned to aid the contact center.

⛳️ Requirements

• High School Diploma or its equivalent.

• Over 1 year of experience in an inbound contact center environment.

• More than 2 years of customer-facing experience in a service-oriented role.

• Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).

• Typing speed of 50+ words per minute along with proficiency in telecommunication tools, chat, and SMS.

🏝️ Benefits

• Flexible scheduling options, including evening or weekend hours.