Customer Service Representative

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Conduct a high volume of inbound and outbound calls related to auctions utilizing approved scripts.

• Provide clear explanations of auction specifics, deadlines, and subsequent steps.

• Accurately document call outcomes and responses from tenants in the system.

• Execute multiple call attempts and adhere to necessary follow-up protocols.

• Manage sensitive or escalated conversations with empathy and professionalism.

• Ensure compliance with timelines, legal standards, and internal policies.

• Identify and report trends, issues, or concerns to team leaders.

• Participate in additional outbound calling projects as business needs evolve.

⛳️ Requirements

• Previous experience in a call center, customer service, or outbound calling is preferred.

• Excellent verbal communication and active listening abilities.

• Capacity to remain composed during high-stress or sensitive conversations.

• Ability to work independently and manage time effectively.

• Basic computer skills along with experience in CRM or call systems.

• Keen attention to detail, especially in documentation processes.

• CV/resume and video introduction must be submitted in English.

• Submissions in any other language will not be considered.

🏝️ Benefits

• Fully remote work environment.

• Location flexibility.

• Weekend bonus opportunities.

• Comprehensive training and ongoing support to ensure your success.

• A collaborative and supportive team atmosphere.

• Flexible working hours.

• An opportunity to develop real-world communication and compliance skills.