Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage order entry, monitor order status, respond to product information inquiries, address complaints, and handle pricing, shipping, and inventory requests and issues.

• Clearly and professionally communicate with both external customers and internal team members via telephone and written correspondence.

• Oversee worklists, which includes submitting internal tickets for order management, shipping/tracking, product inquiries, and pricing/invoicing concerns.

• Administer the customer order process from the initial entry to final delivery.

• Act as the main point of contact for customers, ensuring a smooth and satisfactory customer experience.

• Collaborate with cross-functional teams to provide outstanding service.

⛳️ Requirements

• A Bachelor’s degree or higher from an accredited institution, completed and verified before starting, or a high school diploma.

• 3–6 years of experience in Customer Service within a private, public, government, or military setting.

• Previous or current experience in Healthcare Customer Service is preferred.

• Experience with ERP systems is preferred.

• Preferred experience in leading cross-functional projects.

• Self-motivated and capable of working effectively in cross-functional teams and with both internal and external customers.

• Ability to effectively resolve conflicts and proactively address issues before they escalate.

• Availability to work Monday through Friday during hours aligned with the US Central Time Zone.

🏝️ Benefits

• Flexible working hours and options for remote work.

• Opportunities for professional growth and career development.

• A collaborative and inclusive workplace culture.

• The opportunity to engage in impactful projects with a skilled team.

• Competitive compensation in USD.

• Provision of hardware and software setup.