Customer Service Representative – Admin Assistant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Address customer inquiries swiftly through email, phone, and chat, providing precise and helpful information.

• Handle order processing, returns, and refunds in line with company policies.

• Aid in the upkeep of customer records and databases to guarantee accurate and current information.

• Collaborate with various departments to effectively resolve customer issues and inquiries.

• Execute administrative duties such as scheduling appointments, data entry, and document preparation.

• Assist the management team in generating reports and evaluating customer feedback.

⛳️ Requirements

• A minimum of 3 years of experience in customer service, administrative support, or similar positions.

• Excellent written and verbal communication skills in English.

• Keen attention to detail with the ability to manage multiple tasks at once.

• Proficient in using Google Workspace (Sheets, Docs, Gmail) or comparable tools.

• A dependable internet connection and a quiet workspace suitable for remote work.

🏝️ Benefits

• Remote Work: Enjoy the flexibility to work from anywhere—our team is global, and we prioritize work-life balance.

• Growth Opportunities: As a vital team member, you will have the opportunity to shape your role and advance with us.

• Innovative Culture: Join a team dedicated to utilizing data to tackle challenges and drive success in a dynamic market.