Customer Service Representative – 1st Shift

📋 Description

• Deliver customer service related to sales, promotional activities, installations, and communications.

• Confirm the shipping and replenishment locations of orders in collaboration with sales and operations teams.

• Ensure accuracy in the entry of all Purchase Orders (Bill Only, Ship and Bills, GHX, and other future EDI platforms) as the primary data entry point.

• Review and verify the accuracy of incoming surgery product usage cases.

• Serve as the customer-facing representative and create innovative solutions for customer challenges.

• Offer phone support for inquiries from sales personnel and healthcare professionals.

• Maintain records of customer interactions and transactions, documenting details of inquiries, complaints, comments, and the actions taken.

• Provide proactive updates on order statuses to expedite the billing process.

• Assist the Sales Department by answering inquiries received via telephone, email, and fax.

• Conduct research to provide informed responses with the sales team.

• Establish relationships with hospital billing specialists and address surgery product usage inquiries to speed up the billing process; follow up to secure purchase orders and clarify any discrepancies.

• Support Sales Representatives with product usage pricing or discrepancies.

⛳️ Requirements

• High School Diploma or GED.

• Two (2) years of relevant work experience.

• Experience as an account representative.

• Proficiency in Oracle and SAP.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health benefits package.

• Opportunities for professional development and growth.

• A dynamic and supportive work environment.