Customer Service Rep

📋 Description

• Support student loan borrowers with their account questions, repayment alternatives, and application procedures.

• Manage both incoming and outgoing calls in a dynamic, high-volume contact center setting.

• Deliver precise, professional, and compassionate customer assistance.

• Adhere to federal regulations, company policies, and data security protocols.

• Achieve key performance metrics and quality assurance benchmarks.

⛳️ Requirements

• Must be a U.S. citizen.

• Possess a High School diploma or GED.

• Have at least 6 months of customer service experience in a business or non-retail environment, or call center experience.

• Have a minimum of 6 months of experience with computers in a business context.

• Be proficient in Microsoft Office applications (Word, Excel, Outlook, OneNote).

• Must reside within 75 miles of Hendersonville, TN.

• Capability to obtain and maintain a Federal Public Trust (5c) security clearance (financial and credit history will be assessed).

• Must not be in default on federal student loans.

• Exhibit financial responsibility.

• No felony convictions within the last 7 years.

• Misdemeanor convictions within the last 7 years may affect eligibility.

• No non-medical collections amounting to $7,500 or more.

🏝️ Benefits

• Health & Welfare Pay: An additional $5.09 per hour (up to 40 hours per week), which can completely cover employee-only medical, dental, and vision premiums.

• Flexibility to work from home with structured support and training provided.

• Opportunities for advancement within a mission-driven organization.