Customer Service, Player Ops Trainer

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Develop comprehensive training programs that align with business goals and identify performance gaps by collaborating with CS management and operations teams.

• Provide engaging onboarding experiences for new hires, focusing on customer service skills, product knowledge, and company policies through interactive sessions.

• Design dynamic training materials such as presentations, e-learning modules, and interactive activities that accommodate various learning styles.

• Offer hands-on coaching to new employees throughout the onboarding process and provide constructive feedback to enhance individual and team performance.

• Collaborate with cross-functional teams, including HR, recruitment, and management, to ensure a smooth onboarding process and address changing training requirements.

• Promote continuous improvement by staying updated on industry trends, assessing program effectiveness, and refining training methodologies.

⛳️ Requirements

• Demonstrated experience in customer service and player operations training, with a proven track record of successful training delivery (experience with CRM training is a plus).

• Outstanding communication skills, with excellent proficiency in written and spoken English, along with strong presentation and interpersonal abilities.

• Expertise in instructional design with strong facilitation skills and the ability to create engaging, interactive training materials.

• Preferred technical proficiency with e-learning development tools and platforms.

• A passion for developing others, with a genuine interest in training development and lifelong learning.

• Strong organizational skills, excellent time management capabilities, and a positive, role-model demeanor.

🏝️ Benefits

• Equal Opportunities Statement

• Diversity fuels our innovation, collaboration, and growth.

• Commitment to creating an environment where everyone can contribute their best work and thrive.