Customer Service Performance Coach

This is a fully remote position, open to applicants in Florida.

📋 Description

• Lead a team of customer service representatives while assisting the PureWick Reimbursement operations management team.

• Ensure that both team and individual objectives are met to cultivate a successful workforce.

• Prioritize call quality and oversee key performance indicators for the team.

• Facilitate coaching sessions and conduct one-on-one meetings for performance evaluations.

• Provide reports on KPIs to the Supervisor/Manager and deliver weekly summaries of team performance.

• Handle supervisor escalated calls in real-time along with other operational challenges.

⛳️ Requirements

• High School Diploma or General Education Degree (GED) is required.

• A minimum of 2 years of experience in sales or customer service is necessary.

• Proficient computer skills and familiarity with Microsoft Office Applications, Access, or other database software.

• Capability to read, analyze, and interpret publications related to medical supplies, technical procedures, and/or operational training materials.

• Proficient in writing internal and external business communications.

• Ability to effectively present information and respond to inquiries from management, team members, and/or customers.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Flexible work arrangements.

• Opportunities for professional development.

• Paid time off.