Customer Service, Part-time

📋 Description

• Serve as the primary contact for German-speaking customers via phone and email

• Address buyer inquiries on Amazon and oversee product reviews

• Provide assistance with questions regarding products, orders, and returns

• Manage inquiries within the ticketing system and maintain documentation of interactions

• Process requests related to warranties, repairs, and complaints

• Identify and order necessary spare parts

• Collaborate with logistics, returns, and order fulfillment teams

⛳️ Requirements

• Experience in customer service: several years of experience, preferably in a senior position or as a team lead

• Communication skills: friendly, patient, and confident when speaking on the phone

• Language proficiency: native-level German, both spoken and written

• Independent working style: dependable and proactive

• Technical aptitude: comfortable using a laptop, smartphone, and standard tools (Office, ticketing systems, browsers). Experience in customer service for technical products is a significant advantage

🏝️ Benefits

• Fully remote — work from any location within Germany

• Flexible scheduling — organize your weekly hours in a way that suits your lifestyle

• Reliable structures — established points of contact, clear processes, and no disorganization

• Competitive compensation with a bonus structure

• Significant learning opportunities with responsibilities from day one

• Potential for long-term collaboration

• Complimentary access to our fitness equipment

• A dynamic team environment that values flexibility over a strict 9-to-5 schedule, while respecting others' time

• Our philosophy: “Hire for Attitude – Train for Skills”