Customer Service, Norwegian – Fashion Website

This is a fully remote position, open to applicants in Greece.

📋 Description

• Deliver top-notch support to customers through phone and email regarding various issues.

• Provide precise, valid, and comprehensive information following established procedures.

• Foster meaningful relationships with customers by addressing their inquiries courteously, kindly, and professionally.

• Achieve and surpass customer service quality standards, compliance requirements, and productivity goals.

• Create a customer experience that is highly valued.

• Adhere to management directives and offer constructive feedback.

• Respond to customer inquiries and resolve concerns via phone, email, and chat after completing training.

• Handle a variety of daily customer service tasks and resolve customer issues.

⛳️ Requirements

• Proficient in speaking and writing Norwegian at a native level.

• Fluent in English at a B2 proficiency level.

• Experience in customer support is advantageous but not mandatory.

• Basic computer skills are required.

• Exceptional multitasking abilities.

• A strong desire to learn and grow.

• Curiosity and problem-solving skills are essential.

• Excellent analytical and problem-solving capabilities.

• Keen attention to detail.

• Strong communication skills.

• Proficient phone conversation abilities.

• Attentive listening skills.

• Exceptional writing skills.

• Strong interpersonal skills for relationship building.

🏝️ Benefits

• 2 additional salaries per year (totaling 14 salaries).

• Performance bonuses.

• Excellent career development opportunities within the company (supervisor, quality analyst, CSR2, trainer).

• Relocation package including flight, airport pickup, and hotel accommodation for 2 weeks.

• Private health insurance package.

• Access to a real estate agent to assist with apartment hunting.

• Support in opening a Greek bank account and assistance with all necessary paperwork.

• Comprehensive training in product knowledge, customer service, and technology during the initial four weeks.