Junior Customer Care Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Support patients reaching out to the company via phone, chat, and email.

• Actively engage with clients interested in the services offered.

• Present the offerings and assist customers in making purchase decisions.

• Record and modify orders within the system.

• Maintain a positive image of the company.

• Collaborate with medical, IT, marketing, operations, and B2B teams.

⛳️ Requirements

• Proficient in English at a minimum B1 level.

• Competent in using a computer and the MS Office suite.

• Available for shift work (the helpline operates from 6 AM to 8 PM during the week and on weekends from 8 AM to 4 PM on a rotational basis).

• Quick learner and effective team player.

• Empathetic and eager to help others.

• Previous experience in customer service is a plus.

• Interest in health, prevention, or medicine is an additional advantage.

• Comfort in sales conversations is a bonus.

• Student status is a plus.

🏝️ Benefits

• Private medical care (LuxMed) and discounts on examinations.

• MultiSport card.

• Work equipment (laptop, headphones, mouse).

• Remote work options.

• A friendly team and real opportunities for growth, including in sales.

• Hourly rate plus a transparent bonus system.