Customer Support Specialist

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Act as the primary point of contact for customers at the dealership

• Deliver prompt customer support through email, phone, and Slack

• Work collaboratively with team members to manage a collective queue of incoming customer inquiries

• Take ownership of cases from the initial investigation until resolution

• Record case details, outline next steps, and set customer expectations

• Help dealership customers with modifying webpage elements, updating data files, and installing or troubleshooting integrations

• Utilize AI technologies to examine issues related to data flows, databases, APIs, and third-party integrations

• Convert customer feedback and reported issues into feature requests and defect reports for the Product and Engineering teams

• Maintain and enhance support resources and documentation

• Contribute as part of a small, dedicated team

⛳️ Requirements

• Over 2 years of experience in customer support, technical support, or a comparable customer-facing role in a fast-paced setting, software startup, or SaaS organization

• Strong technical skills and the ability to troubleshoot issues across interconnected systems

• Customer-centric approach to problem-solving with solid technical judgment

• Highly organized, self-driven, and detail-focused, with strong follow-through

• Knowledge of customer support software and tools such as Pylon, Zendesk, or similar platforms

• Positive demeanor and a readiness to learn and adapt

• Availability to work from 9:00 am to 5:00 pm Pacific time, Monday through Friday

• Must reside in the United States

• Preferred: familiarity with GA4, tag managers, advertising pixels, and conversion tracking

• Preferred: experience in writing or modifying custom front-end scripts and styles using JavaScript, CSS, or related web technologies

• Preferred: experience with automotive dealerships, vehicle inventory, inventory feeds, or automotive technology systems

🏝️ Benefits

• Motive covers 100% of the health, dental, and vision insurance premiums for employees

• Motive pays 50% of dependents' insurance premiums

• Options for remote work or in-person work in Oklahoma City

• Fully distributed team across the United States