Customer Service Manager – Mortgage Financing

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will oversee the central inbound and outbound communication channels, including phone and email, related to mortgage financing, home savings (Bausparen), and consumer installment loans.

• Acting as the primary point of contact, you will respond to and resolve both general and specific inquiries in the areas of mortgage financing, Bausparen, and installment loans, while meticulously managing the associated administrative tasks.

• You will offer essential support to our distribution partners to help them effectively navigate and utilize the EUROPACE platform.

• You will autonomously address disbursement-related concerns, which include conducting preliminary document checks and following up on any outstanding issues.

• You will handle requests in a methodical manner, implementing solutions with precise administrative execution, always keeping our service levels and availability targets in focus.

⛳️ Requirements

• You have completed commercial or vocational training, preferably with an emphasis on banking, mortgage financing, or consumer loans, though this is not a strict requirement.

• Proficient German language skills (minimum C1) in both speaking and writing for effective and clear communication.

• You are proficient in MS Office and willing to learn new systems and processes.

• Experience in mortgage financing, consumer lending, or financial services is advantageous but not essential.

• A §34i qualification is preferred, or you are open to obtaining it during the onboarding process.

• You exhibit service orientation, empathy, the ability to focus, and a genuine, responsible demeanor.

🏝️ Benefits

• Enjoy remote work options, sabbaticals, workations, and 30 days of vacation, with the potential to extend by up to 20 additional days!

• If you are based in the Lübeck, Hamburg, or Berlin area, a desk in our appealing offices will be available if needed.

• You will receive a personalized development roadmap within the company, as we support and promote your growth from day one.

• Additional perks include bicycle leasing, a subsidy for the Deutschlandticket, a company pension scheme, employee discounts, corporate sports, an annual health budget of €300, and much more.

• Access to state-of-the-art software and hardware tools to ensure optimal working conditions.