Customer Service Manager

This is a fully remote position, open to applicants in Romania.

📋 Description

• Serve as the reliable point of contact for both parents and teachers — from the initial onboarding process through to the completion of courses.

• Provide assistance to clients via chat, email, and phone on our platform.

• Oversee schedules, course modifications, teacher replacements, and updates to accounts.

• Communicate effectively and warmly in **English and Romanian**.

• Quickly resolve issues, anticipate client needs, and enhance satisfaction with our services.

• Conduct check-in calls and manage feedback with care.

• Maintain accurate records and ensure smooth workflows.

⛳️ Requirements

• Native-level proficiency in **English and Romanian** (both spoken and written).

• Basic knowledge of **Russian** is advantageous.

• Tech-savvy: adept with tools like Google Workspace, CRM systems, and chat platforms.

• Proactive, empathetic, and detail-oriented.

• Excellent multitasking abilities, with a calm demeanor under pressure.

• A team player who demonstrates initiative, optimism, and a service-oriented mindset.

• Experience in customer support or education is a plus — however, your attitude and skills are the most important factors.

🏝️ Benefits

• Fully remote position within a supportive, mission-driven team.

• Paid training and opportunities for professional growth.

• Contribute meaningfully to the educational journeys of children.