Customer Service, Fluent in Armenian

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Take Charge of All Customer Communication Channels: Ensure comprehensive inbound and outbound coverage via phone, email, SMS, and chat, leaving no channel unattended.

• End-to-End Appointment Management: Oversee scheduling, confirmations, rescheduling, reminders, and light service recovery efficiently across all locations.

• Ownership of CRM / Help Desk: Maintain notes, tags, statuses, dispositions, and follow-up tasks accurately and up-to-date at all times.

• Support for Franchise Administration: Manage routine franchise support tasks, enabling location managers and owners to concentrate on their operations and sales.

• Management of Escalations: Address billing issues, complaints, franchisee concerns, and urgent situations according to a clear SOP and escalation matrix established during onboarding.

⛳️ Requirements

• Minimum of 3 years of experience in customer-facing or administrative support positions.

• Demonstrated ability to manage over 60 customer interactions daily for a minimum of 6 consecutive months.

• At least 2 years of experience with CRM/help desk systems (such as Zendesk, HubSpot, Salesforce, ServiceTitan, or comparable platforms).

• Must be available to work U.S. business hours with a minimum of 6 hours per day, 5 days a week.

• Strong performance history: Achieving QA scores of 90% or higher, CSAT ratings of 4.5 out of 5 or greater, or the ability to pass a top-tier writing and audio assessment.

🏝️ Benefits

• Accelerated Hiring Process: We act swiftly, communicate transparently, and ensure candidates are well-informed.

• Enhanced Role Matching: You will be placed in positions where you can genuinely excel and develop, not just occupy a role.

• Significant Growth Potential: High achievers unlock salary increases, job stability, and future career advancements.

• Collaboration with U.S. Operators: Direct engagement with franchise owners and operators focused on growth and execution.

• Genuine Responsibility: Your contributions will have a direct impact on operations, minimizing bureaucracy and increasing accountability from day one.

• Exposure to Multiple Locations: Work across various franchise locations and gain insights into how scalable operations function effectively.