Customer Service Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Accountable for the installation, repair, and maintenance of our manufactured instruments throughout the UK.

• Skillfully diagnoses and resolves customer instrument issues independently, ensuring precise and effective service.

• Provides operational training to customers, primarily during installation, to guarantee the safe and efficient usage of instruments.

• Ensures high levels of customer satisfaction by meeting service expectations and delivering timely documentation.

• Offers remote assistance via PC and phone, travels extensively as necessary, and contributes to helpdesk and training activities.

• Responsible for managing company assets, including spare parts, tools, vehicles, and software.

⛳️ Requirements

• Qualifications in Electronics or Chemistry at HND level, or equivalent.

• Proven experience working on customer sites.

• Experience in a customer field service environment is advantageous but not mandatory.

• Familiarity with X-Ray based scientific instrumentation is a plus.

• Previous experience in a customer field service environment is preferred.

• A current, full UK driving licence is required for extensive travel throughout the UK to service instruments at customer locations, which may include overnight stays.

🏝️ Benefits

• Competitive Salary + Bonus + Benefits + 25 holidays (in addition to Bank holidays) + Company car + Pension Scheme