Customer Service Coordinator

This is a fully remote position, open to applicants in Poland.

📋 Description

• Facilitate support between our client and the Nomagic team.

• Provide timely assistance to customers for issue resolution.

• Develop documentation and train local teams on robot operations and maintenance procedures.

• Implement enhancements to Nomagic software and hardware as directed by our engineering team.

• Perform both preventive and reactive maintenance on the hardware of our solution, including the suction system and cabling.

• Recommend process, maintenance, and operational improvements based on new insights and errors.

• Represent the remote team in meetings and other communications.

⛳️ Requirements

• Proficient communication skills in both English and German.

• Background in technical or logistics fields.

• Mechanical aptitude – familiarity with camera calibration is a plus!

• Strong customer satisfaction orientation.

• Ability to efficiently interact with various systems and quickly learn new instructions.

• Capability to manage basic hardware and software tasks.

• Energetic and proactive attitude! Committed to getting tasks completed and finding solutions, no matter the challenge.

🏝️ Benefits

• Long-term contract with opportunities to work with clients across multiple locations in Europe.

• Adventure mode – the chance to collaborate with us on developing new robotic systems onsite and frequent travel (hybrid work model).

• Daily engagement with robotic technology.

• Comprehensive relocation package.

• English-speaking work environment.

• Truly flexible working hours.