Chat & Community Support Specialist

This is a fully remote position, open to applicants in Kentucky, +4 more states.

📋 Description

• Manage live chat inquiries on the NoGigiddy platform, ensuring responses are made within SLA targets.

• Oversee and engage with user posts in community spaces such as Discord, Facebook Group, and social media comments.

• Accurately and warmly resolve common issues, including questions about offers, account problems, and navigation assistance.

• Escalate complex or sensitive matters to the appropriate team, providing comprehensive documentation.

• Contribute to the knowledge base of the help center.

• Identify and report trends in user issues or feedback to the product and content teams.

• Ensure a consistent tone and quality across all support interactions.

⛳️ Requirements

• No formal degree is necessary.

• Quick and accurate typing skills are essential as live chat can be fast-paced.

• Exceptional written communication skills with a focus on clarity and empathy.

• Ability to manage multiple conversations at once while maintaining high quality.

• Patience with frustrated users — you excel at de-escalation and maintaining composure.

• Experience with support or chat tools (such as Intercom, Zendesk, Crisp, or similar) is advantageous.

🏝️ Benefits

• Hourly compensation ranging from $15 to $21 per hour.

• Fully remote work environment.

• Flexible scheduling options available during support hours.

• Paid training focused on the platform and support tools.

• Access to the entire NoGigiddy earning opportunity network.