Customer Service Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with incoming customers via online platforms and phone calls, identifying their requirements and assisting them throughout the car purchasing journey.

• Utilize CarMax’s extensive inventory knowledge to suggest vehicles that match customer preferences.

• Support customers in navigating online sales, appraisals, financing applications, and scheduling vehicle deliveries.

• Facilitate a seamless transition from online shopping to in-store purchases.

• Meet individual sales and performance goals while delivering an extraordinary customer experience.

• Fulfill licensing obligations, which include acquiring an Automotive Salesperson License in relevant states.

⛳️ Requirements

• Prior experience in sales or customer service, preferably in retail or comparable fields.

• Capability to excel in a dynamic environment while managing several customer interactions simultaneously.

• Excellent listening abilities paired with a customer-centric attitude.

• Strong written and verbal communication skills, with a keen eye for detail.

• Willingness to work flexible hours, including evenings, weekends, and holidays.

• Proficient in contemporary technology and contact center systems, including Microsoft Suite, Salesforce, and Genesys or similar platforms.

• Candidates should reside within 60 miles or a one-hour commute of the Customer Experience Center (CEC) location.

• Ability to secure an Automotive Salesperson License in relevant states (this may involve testing and travel).

🏝️ Benefits

• Paid sick leave: up to 48 hours annually, accrued per pay period.

• Vacation time: 80–200 hours per year following a 90-day waiting period, based on years of continuous service.

• Six paid holidays each year (8 hours of pay for each holiday).

• One floating holiday.

• Holiday Premium Pay for working on scheduled holidays as required by business needs.

• Paid time off for full-time salaried associates, with no specified limit for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, pending manager approval.

• Reasonable accommodations available to complete the CarMax Job Application upon request.